Schlagwort-Archive: google+

Google needs to apologize for violating the trust of its users once again

SAN FRANCISCO, CA - MAY 28: Google senior vice president of product Sundar Pichai delivers the keynote address during the 2015 Google I/O conference on May 28, 2015 in San Francisco, California. The annual Google I/O conference runs through May 29. (Photo by Justin Sullivan/Getty Images)Justin Sullivan/Getty Images

  • An Associated Press investigation recently discovered that Google still collects its users‘ location data even if they have their Location History turned off.
  • After the report was published, Google quietly updated its help page to describe how location settings work.
  • Previously, the page said „with Location History off, the places you go are no longer stored.“
  • Now, the page says, „This setting does not affect other location services on your device,“ adding that „some location data may be saved as part of your activity on other services, like Search and Maps.“
  • The quiet changing of false information is a major violation of users‘ trust.
  • Google needs to do better.

Google this week acknowledged that it quietly tracks its users‘ locations, even if those people turn off their Location History — a clarification that came in the wake of an Associated Press investigation.

It’s a major violation of users‘ trust.

And yet, nothing is going to happen as a result of this episode.

It’s happened before

Google has a history of bending the rules:

  • In 2010, Google’s Street View cars were caught eavesdropping on people’s Wi-Fi connections.
  • In 2011, Google agreed to forfeit $500 million after a criminal investigation by the Justice Department found that Google illegally allowed advertisements from online Canadian pharmacies to sell their products in the US.
  • In 2012, Google circumvented the no-cookies policy on Apple’s Safari web browser and paid a $22.5 million fine to the Federal Trade Commission as a result.

Ultimately, Google came out of all of these incidents just fine. It paid some money here and there, and sat in a few courtrooms, but nothing really happened to the company’s bottom line. People continued using Google’s services.

Other companies have done it too

Remember Cambridge Analytica?

Five months ago in March, a 28-year-old named Christopher Wylie blew the whistle on his employer, the data-analytics company, Cambridge Analytica, at which he served as a director of research.

It was later revealed that Cambridge Analytica had collected the data of over 87 million Facebook users in an attempt to influence the 2016 presidential election in favor of the Republican candidate, Donald Trump.

One month later, Facebook CEO Mark Zuckerberg was summoned in front of Congress to answer questions related to the Cambridge Analytica scandal over a two-day span.

mark zuckerberg congress facebook awkwardFacebook CEO Mark Zuckerberg, takes a drink of water while testifying before a joint hearing of the Commerce and Judiciary Committees on Capitol Hill in Washington, Tuesday, April 10, 2018, about the use of Facebook data to target American voters in the 2016 election.AP Photo/Andrew Harnik

Many users felt like their trust was violated. A hashtag movement called „#DeleteFacebook“ was born.

And yet, nothing has really changed at Facebook since that scandal, which similarly involved the improper collection of user data, and the violation of users‘ trust.

Facebook seems to be doing just fine. During its Q2 earnings report in late July, Facebook reported over $13 billion in revenue — a 42% jump year-over-year — and an 11% increase in both daily and monthly active users.

In short, Facebook is not going anywhere. And neither is Google.

Too big — and too good — to fail

Just like Facebook has no equal among the hundreds of other social networks out there, the same goes for Google and competing search engines.

According to StatCounter, Google has a whopping 90% share of the global search engine market.

The next biggest search engine in the world is Microsoft’s Bing, which has a paltry 3% market share.

In other words, a cataclysmic event would have to occur for people to switch search engines. Or, another search engine would have to come along and completely unseat Google.

But that’s probably not going to happen.

GoogleUladzik Kryhin/Shutterstock

For almost 20 years now, Google dominated the search engine game. Its other services have become similarly prevalent: Gmail, and Google Docs, have all become integral parts of people’s personal and work lives. Of course, there are similar mail and productivity services out there, but using Google is far more convenient, since most people use more than one Google product, and having all of your applications talk to each other and share information is mighty convenient.

This isn’t meant to cry foul: Google is one of the top software makers in the world, but it has earned that status by constantly improving and iterating on its products, and even itself, over the past two decades. But one does wonder what event, if any, could possibly make people quit a service as big and convenient and powerful as Google once and for all.

The fact is: That probably won’t happen. People likely won’t quit Google’s services, unless there’s some major degradation of quality. But Google, as a leader in Silicon Valley, should strive to do better for its customers. Intentional or not, misleading customers about location data is a bad thing. Google failed its customers: It let users think they had more control when they did, and they only corrected their language about location data after a third-party investigation. But there was no public acknowledgement of an error, and no mea culpa.

Google owes its users a true apology. Quietly updating an online help page isn’t good enough.

 

http://uk.businessinsider.com/google-location-data-violates-user-trust-nothing-will-happen-2018-8?r=US&IR=T

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Google introduces an ad blocker to Chrome – Filtering – Censorship?

Photo by David Ramos/Getty Images

Google will introduce an ad blocker to Chrome early next year and is telling publishers to get ready.

The warning is meant to let websites assess their ads and strip any particularly disruptive ones from their pages. That’s because Chrome’s ad blocker won’t block all ads from the web. Instead, it’ll only block ads on pages that are determined to have too many annoying or intrusive advertisements, like videos that autoplay with sound or interstitials that take up the entire screen.

Sridhar Ramaswamy, the executive in charge of Google’s ads, writes in a blog post that even ads “owned or served by Google” will be blocked on pages that don’t meet Chrome’s guidelines.

Instead of an ad “blocker,” Google is referring to the feature as an ad “filter,” according toThe Wall Street Journal, since it will still allow ads to be displayed on pages that meet the right requirements. The blocker will work on both desktop and mobile.

Google is providing a tool that publishers can run to find out if their sites’ ads are in violation and will be blocked in Chrome. Unacceptable ads are being determined by a group called the Coalition for Better Ads, which includes Google, Facebook, News Corp, and The Washington Post as members.

Google shows publishers which of their ads are considered disruptive.

The feature is certain to be controversial. On one hand, there are huge benefits for both consumers and publishers. But on the other, it gives Google immense power over what the web looks like, partly in the name of protecting its own revenue.

First, the benefits: bad ads slow down the web, make the web hard and annoying to browse, and have ultimately driven consumers to install ad blockers that remove all advertisements no matter what. A world where that continues and most users block all ads looks almost apocalyptic for publishers, since nearly all of your favorite websites rely on ads to stay afloat. (The Verge, as you have likely noticed, included.)

By implementing a limited blocking tool, Google can limit the spread of wholesale ad blocking, which ultimately benefits everyone. Users get a better web experience. And publishers get to continue using the ad model that’s served the web well for decades — though they may lose some valuable ad units in the process.

There’s also a good argument to be made that stripping out irritating ads is no different than blocking pop ups, which web browsers have done for years, as a way to improve the experience for consumers.

But there are drawbacks to building an ad blocker into Chrome: most notably, the amount of power it gives Google. Ultimately, it means Google gets to decide what qualifies as an acceptable ad (though it’s basing this on standards set collectively by the Coalition for Better Ads). That’s a good thing if you trust Google to remain benign and act in everyone’s interests. But keep in mind that Google is, at its core, an ad company. Nearly 89 percent of its revenue comes from displaying ads.

The Chrome ad blocker doesn’t just help publishers, it also helps Google maintain its dominance. And it advantages Google’s own ad units, which, it’s safe to say, will not be in violation of the bad ad rules.

This leaves publishers with fewer options to monetize their sites. And given that Chrome represents more than half of all web browsing on desktop and mobile, publishers will be hard pressed not to comply.

Google will also include an option for visitors to pay websites that they’re blocking ads on, through a program it’s calling Funding Choices. Publishers will have to enable support for this feature individually. But Google already tested a similar feature for more than two years, and it never really caught on. So it’s hard to imagine publishers seeing what’s essentially a voluntary tipping model as a viable alternative to ads.

Ramaswamy says that the goal of Chrome’s ad blocker is to make online ads better. “We believe these changes will ensure all content creators, big and small, can continue to have a sustainable way to fund their work with online advertising,” he writes.

And what Ramaswamy says is probably true: Chrome’s ad blocker likely will clean up the web and result in a better browsing experience. It just does that by giving a single advertising juggernaut a whole lot of say over what’s good and bad.

https://www.theverge.com/2017/6/1/15726778/chrome-ad-blocker-early-2018-announced-google

Google built its own computer chip specifically for running deep neural networks, called the Tensor Processing Unit, or TPU

9 Steps to Get Millions of Views on Your YouTube Channel

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YouTube is the second most powerful search engine on the planet, and holds the top spot as the largest video network in existence.

The video site continues to grow more pervasive with the maturation of smartphone technology. Today, half of YouTube video views stem from mobile devices.

For this reason, and many others, YouTube is the master of reaching across generational boundaries to impact and engage members of GenX, GenY and GenZ. For example, YouTube currently reaches more 18-34 and 18-49 year-olds than any U.S cable network currently broadcasting.

Because of the popularity of the platform, influencers have spawned from the network and continually leave lasting impressions on their dedicated viewers. Studies suggest that recommendations from influencers are trusted 92% more than from celebrities or advertisements.

The trust factor brought forth by influencers is one of the most notable reasons as to why influencer marketing is so effective.

It’s not as simple as it looks

Leveraging influencers on YouTube is not as simple as it sounds. Because there are many performance and brand risks associated with YouTubers that need to be managed in order to deliver rockstar results.

YouTubers are legitimate masters of their craft and make their living by presenting themselves authentically. This means that brand interference regarding their voice or image is not normally welcomed.

Despite the challenges, brands and YouTubers can get along famously when the right partnership is forged.

The balancing act

By way of example, Google recently recruited famed YouTube influencer Lewis Hilsenteger from the channel Unbox Therapy to help make some noise about Android Pay.

The video depicted Lewis travelling throughout New York City, visiting destinations that accept the form of payment to prove that you could survive solely with Android Pay. This is a prime example of recruiting an influencer that expresses a brand’s message while maintaining their authenticity.

The video generated 1.7 million views while showing off the real-world capabilities of Android Pay.                     

unbox-therapy-for-views-on-your-youtube-channel

No doubt successful collaborations like these and the significant revenue generation potential spurred Google to recently acquire influencer marketplace Famebit.

The 9 key steps to get millions of views on YouTube

Below you’ll find nine steps that fast-casual restaurant chain Qdoba Mexican Eats took when engaging the YouTube audience for the first time.

The results were phenomenal (and, in full disclosure, delivered under the direction of, as well as executed by digital marketing agency Evolve!, Inc.).

If you’re planning on diving into YouTube to help grow your business, use this campaign as a model – it delivered 3 million views, 84K social engagements, and 200M potential impressions, all while adhering to strict brand guidelines and beating aggressive price targets.

1. Set your goals and success criteria

As with any marketing campaign, align your influencer marketing campaign with your overall marketing and sales goals.

Define success using quality metrics, such as messaging and how the brand is portrayed, as well as quantifiable targets such as cost per video view, average length of video view, number of targeted views, and cost per conversion.

2. Set a budget

The cost per view charged for YouTube sponsorships varies WIDELY, depending on factors such as audience size, reach, demographics, engagement, their industry vertical and genre, the type of sponsorship and length of integration, the YouTuber’s desire to work with a particular brand, and whether the talent is represented by an agency.

A good rule of thumb is to target a .04 – .07 cents cost per view (CPV) for video integrations and a .08 to .15 CPV for dedicated videos.

Brands should also set aside budget for content generation (landing pages, blog posts, prizes and and/or promotions), analytics software for tracking, a promotional ad budget, and manpower.

3. Create a theme and campaign messaging that supports your goals

It can be something as simple as capturing people’s excitement as they try delicious Qdoba entrees for the first time (#QdobaUnbox), or reveling in the occasions when More is Better (#MoreIsBetter), including indulging in Qdoba’s generous array of delicious toppings (#MoreFlavorIsBetter).

Evolve even created a contest celebrating Qdoba’s key differentiating factor: Free Guacamole (#FreeGuac).

Develop brand, and campaign-specific messaging, but leave ample room for YouTubers to exercise their creative license.

create-a-theme-for-views-on-your-youtube-channel

Remember, integrations are NOT advertisements.  Videos that come off as too commercial tend to get panned in the comments and generate lower-than-expected view counts.

4. Establish your selection criteria

What constitutes a brand match?

Start with genres, industries and channel demographics, including age, sex and geography.

Does the campaign theme fit their interests? Do they create content that would resonate with or offend your audience?

Identify any influencers that meet this criteria, fall within the audience size that you are looking to engage, and begin the outreach process.

5. Develop a pitch letter

Be clear about the campaign requirements, and set expectations: Are you looking for an integration or a dedicated video?  What four or five key messages do YouTubers need to address in the video?  And what is your timeline?

Basically, what are the promotional requirements and is there any additional information you need from them when they respond to your proposal.

But bear in mind that people who have built sizeable, engaged followings can afford to be choosy about which brands they want to work with. You may want to excite them with something that’s unique about your brand.

Qdoba offered vloggers a summer of free food, in addition to the paid sponsorship.

6. Recruit enthusiastic YouTubers

This is perhaps the most time-consuming step, and the most critical to the success of your campaign.

You know you’ve hit gold when you’ve identified YouTubers who meet your brand criteria, like your brand and offer creative story lines, and sometimes bonus promotions in their response.

There are 3 routes to recruit YouTubers:

  • Outreach directly to the people you want to work with via the email listed on their YouTube channel
  • Work with talent agencies you know and trust
  • Solicit proposals through influencer marketplaces like Famebit, Grapevine Logic or Reelio

recruit-enthusiastic-youtubers-for-views-on-your-youtube-channel

7. Spell out everything in the contract

Flush out the creative before finalizing the contract, and include the type of integration, key messages, project timeline, the reviews process and video promotions.

YouTubers tend NOT to want the brand to weigh in on things like the Video Title or storyline outside the integration. On the same token, it is vital to be somewhat flexible when working with influencers on the creative direction of the content. These folks have built substantial followings that are enchanted by their unique voice. Setting too rigid of a structure that is outside the norm for influencers could result in a deal going south or a video not receiving the attention it deserves.

8. A/B test everything. Measure, tweak and repeat

Test various genres, campaign themes, messaging, calls to action, and amplification strategies. At this stage, we generally prefer to partner with YouTubers that have small but engaged audiences. This will allow you to get the most bang for your buck while simultaneously minimizing any potential losses for creatives that do not resonate with audiences.

ab-test-everything-for-views-on-your-youtube-channel

Measure campaign performance, focusing on actual video views, social engagements and cost per conversions, if that’s relevant. Pivot as needed and update projected outcomes.

We use several tools simultaneously, including Simply Measured, to monitor multiple channels to gain the most clear and comprehensive picture possible.

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9. Scale!

Once the campaign has been optimized, turn up the volume. Contract larger YouTube channels, and consider using contests or launching several videos at once to support product launches.

These introduce an added layer of complexity because they need to adhere to strict timelines and you potentially need to manage multiple videos at once. On the flipside, they also generally produce much more significant results, so while efforts will become more intricate, they will also become much more fruitful.

Qdoba A/B tested several concepts before running a two week #FreeGuac campaign, which drove 2.4 million video views. Participating YouTube vloggers invited their viewers to enter into a scavenger hunt contest for the chance to win cash prizes, free food and cool SWAG.

Contests like these are ideal for scaling a campaign as almost any marketing element that engages an audience on a participatory level is going to garner more attention compared to content that is merely observed through comments and shares. The contest subsequently resulted in Qdoba collecting over 10K contest submissions.

Wrap

As video continues to grow, YouTube is quickly transitioning into the premier influencer marketing channel. The power of video content is unmatched by its predecessors and influencer marketing, when managed properly, has the ability to permeate and engage an audience in unparalleled fashion.

The most challenging aspect of this discipline is that the rules of engagement are constantly in flux, meaning that for the best results, it is advisable to collaborate with specialty digital marketing agencies that work day-in and day-out crafting influencer strategies on YouTube that resonate, sell, and make a brand’s efforts worthwhile.

9 Steps to Get Millions of Views on Your YouTube Channel

Samsung Plans To Give Galaxy S8 An AI Digital Assistant

All the cool companies have them: digital assistants. Apple has Siri, Microsoft has Cortana, and Google  has the cleverly named Google Assistant. Now, Samsung plans to bring its own iteration of a virtual assistant in the Galaxy S8 next spring, according to a new report from Reuters.

The assistant will be based on work by Viv Labs, a San Jose-based AI company that Samsung acquired this October (the move immediately fueled speculation that Samsung was moving into the AI space). The founders of Viv Labs already have a strong track record in the field as the creators of Siri, which Apple bought in 2010.

Samsung appears to be tapping into Viv’s existing strengths rather than aiming to revamp the platform. One of Viv’s hallmarks is that it is designed to be a one-stop-shop that works seamlessly with third-party services. “Developers can attach and upload services to our agent,” Samsung Executive Vice President Rhee In-jong said during a briefing, according to Reuters. “Even if Samsung doesn’t do anything on its own, the more services that get attached the smarter this agent will get, learn more new services and provide them to end-users with ease.”

If the digital assistant is a hit, it could help Samsung make up for its financial losses over the Galaxy Note 7 recall, which is projected to cost the company at least $5.4 billion. It could also rebuild consumer confidence after the Note 7 debacle and, more recently, a recall of a Samsung top-loading washing machine due to “impact injuries.”

But the company is entering a crowded market. Apple paved the way with Siri, though its early lead is shrinking after the launch of Google’s Assistant, which can tap into Google’s well-established knowledge graph and search capabilities. And there’s always Amazon Alexa, which already has a home in the smart-home devices the Echo, Dot and Tap.

„Every door can be unlocked.“  Ellen Fondiler

http://www.forbes.com/sites/shelbycarpenter/2016/11/06/samsung-plan-galaxy-s8-ai-digital-assistant

Google Hits a Samsung Roadblock With New AI Assistant – Viv & Adam Cheyer

Google just debuted a digital assistant, which it hopes to place inside smartphones, watches, cars and every other imaginable internet-connected device. It’s already hit a snag.

The Alphabet division launched new smartphones last week with the artificially intelligent assistant deeply embedded. It also rolled out a speaker with the feature at its core and announced plans to let other companies tie their apps and services to the assistant.

A day later, Samsung, which just announced it was ending production of its problematic Galaxy Note 7 smartphones, said it was acquiring Viv Labs, a startup building its own AI voice-based assistant.

At first, the deal looked like a counter-punch to Samsung rival Apple — Viv is run by the creators of Apple’s Siri assistant. But buying Viv may be more of a problem for Google, because Samsung is the biggest maker of phones running Google’s Android mobile operating system.

Google strategy is now centered on the assistant, rather than its search engine, because it’s a more natural way for people to interact with smartphones and other connected devices. Getting all Android phone makers to put the Google assistant on their devices would get the technology into millions of hands quickly. But Samsung’s Viv deal suggests assistants are too important for phone makers to let other companies supply this feature.

Last week, despite the Note 7 crisis, Samsung executive Injong Rhee said the company plans to put Viv’s technology in its smartphones next year and then embed it into other electronics and home appliances. A Samsung representative and a Google spokeswoman declined to comment.

That’s a necessity for Samsung, according to some analysts and industry insiders.

„As AI is becoming more sophisticated and valuable to the consumer, there’s no question it will be important for hardware companies,“ said Kirt McMaster, executive chairman of Cyanogen, a startup that makes Android software. Mr. McMaster, a frequent Google critic, said other Android handset makers will likely follow Samsung’s move.

„If you don’t have an AI asset, you’re not going to have a brain,“ he added.

Google may already have known that some Android phone makers — known as original equipment manufacturers, or OEMs — were reluctant to embrace its assistant.

„Other OEMs may want to differentiate“ Google’s Android chief Hiroshi Lockheimer told Bloomberg before it released its own smartphones. „They may want to do their own thing — their own assistant, for example.“

Samsung and Google have sparred in the past over distribution. Google requires Android handset makers to pre-install 11 apps, yet Samsung often puts its own services on its phones. And the South Korean company has released devices that run on its own operating system, called Tizen, not Android.

Viv was frequently on the short-list of startups that could help larger tech companies build assistant technology. Founded four-years ago by Dag Kittlaus, Adam Cheyer and Chris Brigham, the startup was working on voice technology to handle more complex queries than existing offerings.

While it drummed up considerable attention and investment, Viv has not yet released its product to the public. And some analysts are skeptical of Samsung’s ability to convert the technology into a credible service, given its mixed record with software applications.

„It will be very hard to compete with Google’s strength in data and their AI acquisitions,“ said Jitendra Waral, senior analyst with Bloomberg Intelligence. „Samsung would need to prove that its AI solutions are superior to that of Google’s. They are handicapped in this race.“

Samsung is also focused on handling the fallout from its exploding Galaxy Note 7 phones, potentially taking management time away from its Viv integration.

But it’s a race Samsung has to join. In recent years, Samsung acquired mobile-payments and connected-device startups to keep up with Apple, Google and Amazon. Digital voice-based assistants may be more important, if they become the main way people interact with devices.

Silicon Valley titans are rushing into the space because of this potential. Amazon is trying to sign up developers for its Alexa voice technology. Apple has recently touted more Siri capabilities and opened the technology to other developers. And now Google, considered the leader in artificial intelligence, is making its own push.

„I don’t ever remember a time when every single major consumer tech company — and even enterprise companies — have been singularly focused on an identical strategy,“ said Tim Tuttle, chief executive officer of MindMeld Inc., a startup working on voice interaction software. „They’re all following the exact same playbook.“

 

http://adage.com/article/digital/google-hits-a-roadblock-ai-assistant/306244/

Google hired writers from Pixar and The Onion to make Assistant more personable

Google wants its Assistant to be more than just an order-taking robot — so it hired some clever writers from outside the company to help make it happen.

A new story from the Wall Street Journal’s Christopher Mims details the advancements of different artificial intelligence devices like Amazon Echo and Google’s rival product Home, and how they’re comforting for those who live alone thanks to how personable the AI’s have become.

For Google, that friendly personality is thanks to a team of writers from Pixar and The Onion who helped make the Assistant — which powers Google’s Home device — sound more like a human and less like a robot, according to the Journal. Google’s eventual goal is to help users build an emotional connection with the Assistant, the Journal reports.

Google unveiled its Assistant-enabled Home device last week, a direct competitor to other AI-powered hardware devices like Amazon’s Echo. The Assistant itself is similar to Alexa, which powers the Echo: It has voice-recognition software, natural language recognition, and it gets smarter over time.

You can ask the Assistant to tell you a joke, give you the weather or set a timer, but you can also ask it to do things like remember your favorite sports team or the city you live in. Much like other AI — like Alexa or Apple’s Siri — the Assistant can be equal parts sweet and sassy, which is what helps it seem more relatable and more human. The Assistant lives inside Google Home, but it’s also enabled in Google’s new messaging app, Allo and its new Pixel smartphone.

 

http://www.businessinsider.de/google-assistant-pixar-the-onion-2016-10